Return & Refund Policy

At Pretty Posh Pets, every order is carefully prepared and inspected before shipment. Due to the nature of our products, all sales are final, and we do not accept returns or exchanges.

Returns

We do not accept returns for:

Incorrect size ordered by the customer
Change of mind
Buyer's remorse
Color or style preference
General wear and tear
Orders placed incorrectly by the customer

Please review all product descriptions, sizing information, and your order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged during shipping, defective, or you receive the wrong product due to our error, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the item and packaging

Once we review your claim, we may, at our discretion:

Send a replacement item, or
Issue a refund if a replacement is unavailable.

Claims submitted after 7 days of delivery may not be eligible for replacement or refund.

Order Cancellations

Orders begin processing quickly. Once an order has been placed, it cannot be canceled or modified.

Refunds

Refunds are issued only if:

We determine that your item arrived damaged or defective;
We shipped the incorrect item; or
We are otherwise unable to fulfill your order due to our error.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.